Privacy Policy

Last Updated: April 11, 2025

Introduction

GlucoGal is a health-tech platform that offers real-time glucose tracking and personalized wellness insights to help you achieve better health​instagram.com. We are committed to protecting your privacy as we provide these services, which include data-driven insights, community interaction, wellness tips, and collaborative programs. This Privacy Policy explains what information we collect from users of our services – including our mobile application, website, and social media pages – and how we use, share, and protect that information. It also outlines your rights regarding your personal data and how you can exercise them. By using or interacting with GlucoGal’s services (the “Services”), you agree to the practices described in this Privacy Policy.

Information We Collect

We collect several types of information from and about you in order to provide our Services effectively. This includes:

  • Personal Information: Information that identifies you, such as your name, email address, login credentials, and contact details. We collect this when you register an account, subscribe to updates, or otherwise provide it to us.

  • Health and Wellness Data: Data related to your health goals and glucose levels. For example, if you use a continuous glucose monitor (CGM) with our platform, we collect your glucose readings and timestamps to show real-time tracking​instagram.com. We may also collect information you choose to log about your diet, exercise, or wellness activities (e.g. meal logs, nutrition info, or how you’re feeling) to provide more tailored insights.

  • Device and Usage Data: Technical information when you use our app or website. This includes your device type, operating system, browser, IP address, and usage statistics (such as features you use, pages viewed, and time spent). We gather this data through cookies or similar technologies to help ensure the Service works properly and to improve your experience.

  • Community and Social Interaction Data: If you participate in GlucoGal community features or interact with us on social media, we collect the content you choose to share. This can include comments, posts, photos, or stories you submit on our platform or tag us in on external social networks. We also collect your handle or profile name from those interactions. (For instance, if you share a CGM tip or personal success story in our app’s forum or tag @GlucoGal on Instagram to share your progress, we receive that information.)

  • Communications: Information you provide when you contact us with questions, feedback, or seek support. This includes the content of emails, messages, or survey responses you send us. We use this info to respond and improve our Services.

Sensitive Data Notice: Some of the information we collect (such as glucose levels or health-related notes) may be considered sensitive personal data. Where required by law, we will obtain your explicit consent for processing this type of data and will handle it with extra care and security.

How We Use Your Information

We use the collected information for various purposes in operating and improving the GlucoGal Services. These uses include:

  • Providing and Personalizing Services: We use your data to operate the core features of our platform – for example, to display your real-time glucose measurements and trends, and to deliver personalized tips or recommendations. This may involve analyzing your CGM data to give you feedback and insights (such as highlighting how small dietary swaps can lead to big health improvements​instagram.com).

  • Data-Driven Insights and Recommendations: Your information allows us to generate analytics and wellness insights tailored to you. For instance, we might analyze your glucose responses to help identify patterns and suggest healthier habits or food choices. Our aim is to translate your data into actionable guidance – e.g. showing which snacks caused blood sugar spikes and which alternatives kept you steadier​instagram.com. These personalized insights help you make informed decisions for better energy and health.

  • Community Interaction and Content Sharing: If you join community discussions or social media campaigns, we may use your contributed content (posts, comments, success stories) to encourage and inspire others in the community. For example, we might highlight a user’s story about improving their glucose control (with their permission) as a post for our audience. Internally, we also use community data to moderate forums and keep the environment safe and constructive.

  • Communication: We use contact information to send you service-related updates and respond to your inquiries. This includes sending confirmations, technical notices, security alerts, and administrative messages. If you sign up for them, we may also send newsletters or tip emails with healthy living advice, new feature announcements, or special offers. You can opt out of promotional communications at any time.

  • Partnership Programs and Research: From time to time, we may invite you to participate in wellness challenges, beta programs, or research studies often run in partnership with third parties (such as a health organization or product collaborator). If you choose to join, we will use your relevant data to facilitate those programs – for example, tracking your progress in a challenge or aggregating results for a research study. (Any such use will be with your informed consent and subject to additional terms if applicable.)

  • Improvement of Services: We continually analyze usage data, feedback, and trends to improve GlucoGal. Your information helps us debug issues, develop new features, and refine our content. For instance, understanding which wellness tips are most saved or which app features are underused can guide us in making the Service more useful.

  • Legal and Security Purposes: Lastly, we may use information as necessary to enforce our Terms of Service, to comply with legal obligations, or to protect the rights, property, or safety of our users, our company, or others. This includes preventing fraud, security breaches, or other potentially harmful activities.

We will only use your personal information in ways that are consistent with the reasons it was collected, and we will ask for your consent if we need to use it for any incompatible purpose.

Sharing of Information

We understand that your personal data is important, and we are careful about how we share it. GlucoGal does not sell your personal information to third parties. We only share data in the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who perform functions on our behalf. This includes cloud hosting providers (to store data securely), analytics services (to help us understand usage patterns), email/SMS providers (to send communications), and customer support tools. These providers are only given the information necessary for them to carry out their tasks, and they are contractually obligated to protect it and use it solely for providing services to GlucoGal.

  • Business Partners and Collaborators: We may partner with other companies, health professionals, or content creators to bring you new features, content, or programs​instagram.com. If a collaboration involves sharing any of your personal data, we will do so only with your knowledge and consent and typically in a limited way. For example, if we co-host a wellness challenge with a nutrition brand, we might share aggregated participation statistics or your contact info only if you choose to sign up for the partner’s portion of the program. In any such case, we will be transparent about what data is shared and ensure the partner is bound to protect your information.

  • Community Sharing: Any information or content you voluntarily share in a public area of our Services – such as a community forum, comment section, or social media page – may be visible to other users or visitors. For instance, if you post a recipe or a glucose experiment result in a community forum, other members can see that content along with the username you provide. This kind of sharing is controlled by you (by choosing to post publicly). If we later wish to feature your post more broadly, we will seek your permission as described in the Social Media section below.

  • Social Media Platforms: If you connect with our Services through a social media account or use social media features (like an “Share” button), those platforms may receive certain data (such as the fact that you used our app or viewed certain content). For example, if you decide to log in via Facebook or Google in the future, those services would send us some of your profile info and likewise know you’re using GlucoGal. We only engage in such data exchanges with your initiation and consent. Please note that any information collected by those third-party platforms is subject to their own privacy policies.

  • Legal Compliance and Protection: We may disclose information about you if we are required to do so by law or legal process (for example, in response to a court order or valid subpoena). We may also share data if we believe it’s necessary to investigate or enforce potential violations of our terms or this policy, or to protect the rights, property, and safety of GlucoGal, our users, or the public. This could include sharing information with law enforcement or regulators, or to detect and prevent fraud or security issues.

  • Business Transfers: If GlucoGal undergoes a business transaction such as a merger, acquisition, corporate reorganization, or sale of assets, your information may be transferred to the successor entity as part of that deal. If such a transfer happens, we will ensure the new owner at least maintains the same protections outlined in this policy, and we will notify you (for example, via email or a notice on our site) of any such change in ownership or control of your personal information.

In all cases of sharing, we only provide the minimum information necessary and will anonymize or aggregate data where feasible. Aside from the situations above, we will not share your identifiable personal information with any third parties unless we have your explicit permission to do so.

Third-Party Tools and Services

GlucoGal utilizes certain third-party tools and integrations to enhance our Services. These third parties may collect or receive information about you as part of their operation. Key third-party tools and how we protect your data in those contexts include:

  • Analytics and Performance Tools: We use third-party analytics services (for example, Google Analytics or similar) to collect data on how users interact with our app and website. These services use cookies or identifiers to gather technical and usage information (as described in “Device and Usage Data” above). This helps us analyze trends and improve the user experience. The information collected and processed by these analytics providers may be subject to their own privacy policies. However, we do not allow analytics providers to use your data for purposes other than providing services to us. You can disable or limit some tracking by adjusting your device or browser settings (such as rejecting non-essential cookies), though core functionality will remain unaffected.

  • Continuous Glucose Monitor (CGM) Integrations: If you choose to link a third-party health device or service with GlucoGal (for example, syncing data from a CGM device or a fitness tracker), we will receive data from that third party with your authorization. We use that data as described in this policy to provide you insights. Note that the third-party device or service (e.g., the manufacturer of your glucose monitor or a platform like Apple Health or Google Fit) will have its own privacy policy governing the data it collects from you. We encourage you to review those policies, as GlucoGal doesn’t control how those external services handle your data. We only obtain the information that you explicitly allow and will continue accessing it until you revoke permission. You can disconnect a device or integration at any time through our app settings or the third-party platform’s settings, and we will stop receiving data from them.

  • Social Media and Advertising Partners: Aside from our own social media pages, we may at times use social media plugins or advertising networks to broaden our reach. For example, we might have a Facebook Pixel or similar tool on our website to help us understand the effectiveness of our posts or ads on Facebook/Instagram. These third-party tools might set cookies on your browser to track conversions or tailor advertising. We do not provide your personal details to these social media or ad partners; if any data is shared, it is typically hashed or aggregated device information. You can opt out of interest-based advertising through mechanisms provided by those platforms or via your device settings.

  • Payment Processors: (If applicable) If in the future GlucoGal offers paid premium features or merchandise, payments may be handled by third-party payment processors (such as Stripe, PayPal, etc.). In such cases, your payment information (credit card number, billing details) is provided directly to those processors and does not pass through our servers. The payment processors’ use of your data will be governed by their privacy policies. We will only receive confirmation of payment and basic details necessary to fulfill your order (like your name, contact info, and what was purchased).

We strive to integrate only reputable third-party tools and to minimize data sharing with them. However, any data you provide to a third party (even if linked through our Service) is handled according to that third party’s own policies and not directly by this Privacy Policy. We recommend you review the privacy practices of any external services you engage with through GlucoGal.

Social Media Engagement and User-Generated Content

GlucoGal actively engages with its user community on social media and through user contributions. We respect your privacy and creative rights in these contexts. Here’s how we handle data in social media and community interactions:

  • Your Social Media Interactions with Us: If you follow, mention, or communicate with GlucoGal on platforms like Instagram, YouTube, Twitter, or Facebook, we may see publicly available information from your profile (such as your username, profile photo, and any content you direct to us). We will use this information only to interact with you on that platform (for example, responding to a comment or direct message). We do not collect or store detailed personal data from your social media profile outside the platform unless you grant permission. For instance, if you message us asking for help and provide an email to continue the conversation off-platform, we will use that contact info only for assisting you.

  • Tagging and Hashtags: We love to see users share their #GlucoGal experiences. If you tag @GlucoGal or use our official hashtags in a post, you are indicating that we may view and potentially re-share that content. By tagging us in your pictures or posts, you consent to us reposting your content on our own social media channels or website​orangutancanada.ca. For example, if you post a photo of a healthy snack that you discovered through our tips and tag us, we might feature that photo on our Instagram story or gallery. We will always give appropriate credit (such as mentioning your handle) when we re-share user-generated content. Importantly, we will not share or publish any personal information you have privately communicated to us (for example, via a direct message or email) without your explicit consent​orangutancanada.ca.

  • Permission and Attribution: We abide by social media guidelines which state that content should not be reposted without the owner’s permission​help.later.com. While tagging us is generally treated as an indication of permission to re-share on that platform, we strive to double-check whenever possible. In cases where your post is not explicitly directed at us but we find it valuable for the community, we will seek your permission (for example, by commenting or messaging you to ask if we can re-post it). We won’t, for instance, download and use your photo in our marketing materials or website gallery without obtaining your consent first. If you use our branded hashtag in a context that implies you want to be featured, we take that as a green light but will still remove or refrain from sharing at your request.

  • Opting Out of Sharing: If we have re-shared something you posted and you later change your mind, or if you tagged us by mistake, please let us know. You can contact us at any time to request removal of your content from our pages, and we will promptly honor that request. We want our community engagement to be positive and consensual.

  • Community Forums and Contributions: Any content you contribute in our own app/website community (if such features exist, like a blog comment or user forum) is intended to be visible to others as noted above. Be mindful that information you post can be read, collected, or used by other users. We encourage you to avoid posting sensitive personal details in these public forums. For any community spotlight or user testimonial we might feature outside the forum, we will obtain your permission.

  • Social Platform Policies: Note that your use of third-party social platforms to engage with GlucoGal is also subject to those platforms’ privacy policies and terms of use. We do not control the data those platforms collect about you. For example, if you’re on Instagram, Facebook’s data policy applies to your interactions there. We recommend reviewing their policies if you have concerns about your privacy on those services.

In summary, we greatly appreciate user-generated content and community interaction. We aim to foster a supportive community while respecting your rights: we won’t misuse your content, and we’ll always endeavor to get consent and give credit when sharing your stories or posts.

Partnerships and Collaborations

GlucoGal may engage in partnerships to enhance our Services and content offerings. These could include collaborations with wellness professionals, researchers, or like-minded brands (you may have seen invitations for collabs on our social pages​instagram.com). We want to clarify how your data is handled in such scenarios:

  • No Surprise Sharing: If we plan a program or feature with a partner that involves using your data, we will let you know and, if required, obtain your consent before including you. For example, suppose we partner with a healthcare researcher to study anonymous glucose trends – we might ask if you’re interested in opting in, and only those who agree would have their data included (usually in anonymized form).

  • Limited and Purpose-driven Use: In any partnership, we limit the data shared to what is necessary. Often, data will be aggregated or de-identified. For instance, we might provide statistics like “average glucose improvement among GlucoGal users” to a partner for a joint report, but not individual identities. If a collaboration involves a product discount or referral (say, we team up with a healthy snack company), we might share your email with that partner only if you choose to receive the offer, or we might simply send you the offer ourselves on the partner’s behalf.

  • Partner Obligations: We ensure that any partner who receives personal information as part of a collaboration is contractually required to protect it and use it only for the agreed-upon purpose. We do not allow partners to independently market to you unless you have separately established a relationship with them.

  • Examples of Partnerships: These might include guest content from experts, co-hosted wellness challenges, or integration with another app or service. In all cases, details of data handling will be provided in the specific program’s terms. If you simply see a GlucoGal post featuring a partner (like a nutritionist giving a tip), rest assured that no personal user data was shared for that content — it’s typically just content, not a data exchange. If down the line we offer an in-app feature powered by a partner (for example, a diet plan from a third party), we will treat any data used by that feature under this Privacy Policy and the partner will be required to do the same.

Our goal is to bring added value through partnerships without compromising your privacy. We will never trade or rent out your personal details to others for their own uses. Any collaborative venture will be implemented with transparency and respect for your data preferences.

Data Security

We take the security of your personal information very seriously. GlucoGal employs a range of technical and organizational measures to safeguard data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Sensitive data (such as health metrics and passwords) is encrypted both in transit and at rest. This means that when your data is transferred to our servers or stored in our databases, it is encoded so that only authorized systems can decode it. For example, our app uses HTTPS for secure communication, and user passwords are hashed and not stored in plain text.

  • Access Controls: We limit access to personal data to only those employees, contractors, and service providers who need it to perform their duties. All such personnel are bound by confidentiality obligations. Administrative access to systems is protected via strong authentication (like multi-factor authentication) and is logged and audited.

  • Secure Infrastructure: We host data with reputable cloud service providers that maintain high standards of physical and network security. Our systems are regularly updated with security patches to protect against vulnerabilities. We also deploy firewalls and monitoring systems to detect and prevent intrusion attempts.

  • Testing and Assessments: We periodically review our security practices and may conduct vulnerability scans or penetration tests on our applications. If we discover any potential security issues, we address them promptly. Additionally, we have protocols in place to handle and investigate any suspected data breach.

  • Payment and Health Data Protections: Any particularly sensitive information, such as payment details (handled by third-party processors as noted) or health-related data, is given heightened protection. We comply with applicable security standards (for instance, if subject to HIPAA or similar regulations, we adhere to those requirements for safeguarding health information).

Despite our efforts, no security measure or method of data transmission can be guaranteed to be 100% secure. The internet is not completely risk-free. However, we continuously strive to protect your information and keep up with evolving security standards. In the unlikely event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by law.

Data Retention

We retain your personal information for only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. How long we keep data depends on the type of information and the context in which it’s provided:

  • Account Information: If you have a GlucoGal account, we will retain your personal details and health data for as long as your account is active so that we can provide the Services. You can review and update this information within the app. If you decide to delete your account or if it remains inactive for an extended period, we will initiate deletion of your personal data. There may be a brief delay in completely removing data from our backups and servers, but we will aim to do so within a reasonable timeframe after account deletion (typically within 30 days, unless legal requirements demand a different retention period).

  • Health and Activity Data: We understand that tracking progress over time can be important. We will keep your logged glucose readings and related wellness data for as long as you are using GlucoGal so that you can see historical trends. If you delete specific data entries or revoke permissions (for example, disconnect a device), those particular records will be removed or disassociated from your account as feasible.

  • Communications and Support: Correspondence you send us (emails, support chats) may be retained as long as necessary to address your request and for our reference (for instance, if you had a technical issue, we keep the ticket history to track recurring problems). We may purge old support emails periodically if they are no longer needed.

  • Legal and Backup Retention: We might retain certain information for longer periods if we have a legal obligation to do so – for example, records of transactions for tax or accounting purposes, or information retained in order to comply with regulatory requirements. Also, our routine data backups may store data for a short period beyond its active use, but access to backups is limited and they are deleted on a rolling schedule.

  • Anonymized and Aggregated Data: In some cases, we may anonymize your personal information so that it can no longer be associated with you, and use that data for analytical purposes. For example, we might compile anonymized statistics about overall user improvements. We reserve the right to retain such anonymized data indefinitely, as it no longer contains personal identifiers.

When the retention period for personal data expires, or if you request deletion, we will either securely erase your information or anonymize it so that it cannot be linked back to you. If complete deletion is not immediately possible (for example, stored in archived backups), we will ensure the data is not used for any further business purposes until it can be fully removed.

Your Rights and Choices

You have a number of rights regarding your personal information and how it is used. GlucoGal is committed to respecting these rights and providing you with control over your data. Depending on your jurisdiction and our operations, your rights may include:

  • Access and Portability: You have the right to request a copy of the personal data we hold about you​tastermonial.com. We can provide this in a structured, commonly used electronic format. For example, you can ask us to export your glucose reading history and profile information. In many cases, you may access this information directly through our app or website (e.g., viewing your data in your account dashboard), but you can also contact us for a full export.

  • Correction (Rectification): If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can usually make changes by logging into your account settings (for instance, to update your contact info). If you need assistance with correcting any data that you cannot edit yourself, please reach out to us and we will correct it as soon as possible.

  • Deletion (Right to be Forgotten): You may request that we delete your personal data. For example, you can delete your account or certain data points, and we will remove the information as described in the Data Retention section. If you want all your data erased, you can contact us with such a request. We will delete the information that we are not legally required to keep. Do note that deletion is permanent – if you later return to GlucoGal, you would need to create a new account and past data would not be available.

  • Withdrawal of Consent: Where we rely on your consent to process data (such as for processing health data or sending marketing emails), you have the right to withdraw that consent at any time​tastermonial.com. For instance, you can opt out of our newsletter by using the “unsubscribe” link, or turn off data sharing from a linked device. Withdrawal of consent will not affect the lawfulness of any processing we already performed, but it might limit the Services we can provide (for example, if you revoke consent to process glucose data, certain features of the app won’t function). We will make sure you understand any such implications when you withdraw consent.

  • Objection to Processing: In certain situations, you have the right to object to our processing of your data. If we ever process your data for direct marketing, you can object (or simply opt out) and we will stop. If we process data based on our legitimate interests, you can object if you believe it impacts your rights – we will then review the objection and either cease processing or explain why we believe we have a lawful basis to continue.

  • Restriction of Processing: You can ask us to limit the processing of your data in certain cases – for example, while we address a concern about accuracy or pending a claim. During such a restriction period, we would store your data but not actively use it until resolved.

  • Data Portability: As part of the access right, you may have the right to obtain your data in a format that you can take to another service provider. We will assist with providing your data in a machine-readable format, should you require this for portability to another platform or personal use.

  • California Privacy Rights (if applicable): If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or other state laws, such as the right to know what categories of personal information we collect, the right to know the specific pieces of information we have about you, the right to opt out of “sale” of personal info (note: as stated, we do not sell data), and the right not to be discriminated against for exercising your privacy rights. We will honor applicable state-specific rights in accordance with those laws.

  • Complaints: If you have concerns about how we are handling your data, we ask that you contact us so we can address them. If you are in a jurisdiction with a data protection authority (such as the EU or UK), you also have the right to lodge a complaint with the supervisory authority in your country.

Exercising Your Rights: You may exercise these rights by contacting us using the information in the “Contact Us” section below. For certain requests (like data access, deletion, etc.), we will need to verify your identity to ensure the security of your account – we might ask you to provide information that confirms you are the account holder. We will respond to your request within a reasonable timeframe and in accordance with applicable law (typically within 30 days). There is no fee for making a request, though excessive or unfounded requests may be subject to a legally permissible fee or refusal with explanation.

Please note that some rights may not be absolute. There may be legal or contractual limitations: for example, even if you request deletion, we might retain data if required by law or if it pertains to a legal dispute. We will inform you of any such exceptions in our response to your request. Rest assured, we are dedicated to honoring your privacy choices and will work with you to satisfy your concerns as much as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of the policy. For significant changes, we will provide a more prominent notice of the update – for example, by posting a notification on our website or sending an email to registered users. tastermonial.com

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you continue to use GlucoGal’s Services after a revision takes effect, it will indicate your acceptance of the updated terms. If you do not agree with any changes to the Privacy Policy, you should stop using our Services and, if applicable, delete your account or reach out to us to express your concerns.

Contact Us

Your privacy is important to us, and we welcome any questions or feedback about this policy or our data practices. If you need to contact us to exercise your rights or have any inquiries, please reach out via:

  • Email: info@glucogal.com

(If you are contacting us to exercise a specific privacy right, please include your name, contact information, and clarify the nature of your request. We may need to request additional information to verify your identity for security reasons.)

We will do our best to respond promptly to your questions and requests. Thank you for trusting GlucoGal with your health journey – we are dedicated to safeguarding your data and supporting your wellness with integrity.